NetApp™ Product Bulletin 674-REnd of Availability (EOA) of SnapManager for Exchange 5.5Last updated: November 20, 2004NetApp Partner CommuniquéNetApp Confidential Information Redistribution outside of an authorized NetApp distributor or reseller to third parties prohibited without prior written NetApp approval. Contents
1. Field Sales ResponsibilityField Sales informs and prepares all customers that are affected by the unavailability of the products listed in this bulletin. In particular, the field needs to understand and communicate the NetApp policy for supporting discontinued products. Please see section 3 below for additional ways you can assist to communicate EOA notification information to your customers.2. NetApp Global Services (NGS) ResponsibilityNGS is responsible for providing hardware and software support as various products go through their lifecycle. This bulletin includes important dates for support that will be communicated to all identifiable customers.3. Customer CommunicationsDomesticThe EOA information will be communicated to all customers who are subscribers to the field alert database as part of the regular, quarterly, and End of Availability announcement. The customer notice in section 4 below is scheduled for sending on December 15, 2004. The notice will be sent via the field alert e-mail alias on NOW™. Please ensure your customers have an up-to-date e-mail address there. Sales and Channel Managers You can greatly assist corporate in communicating EOA information to your customers by forwarding the forthcoming notice to them via your own e-mail aliases. PLEASE DO NOT FORWARD THIS PRODUCT BULLETIN TO CUSTOMERS, SINCE IT IS AN INTERNAL-ONLY DOCUMENT. International International field offices are responsible for translating and distributing the customer notice to all customers in their respective territories. NOW Web Site All of your customers (end-users and resellers) can access at any time the EOA cumulative list posted on the external NOW site: http://now.netapp.com/NOW/products/eoa 4. Planned Customer Notification
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NetApp
Field Alert Notice xxx
December 15, 2004
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Dear NetApp Customer:
For your information and planning, this notice is meant to inform you
about some NetAppTM products that have come to the end of their
availability, and/or some products that are no longer available from our
suppliers.
Please note that while we are announcing the end of availability of these
products, NetApp will continue to support them for a limited
time. On the hardware, we will continue to repair or replace
Field Replaceable Units (FRU's) for 5 years from the end of availability
date. (NetApp reserves the right to substitute equivalent
peripherals that may possibly require a software upgrade.) If you are
currently under a Software Subscription Plan, the software will be
supported for a period of 2 years from the end of availability date.
The effective End of Availability, End of Support and Last Ship dates for
all NetApp products is on the End of Availability page at
http://now.netapp.com/NOW/products/eoa.
Go to the "Index" section and click on SOFTWARE for the following item(s):
Part Number Description
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SW-250-SME55 SnapManager Exchange 5.5 for FAS250
SW-270-SME55 SnapManager Exchange 5.5 for FAS270
SW-270C-SME55 SnapManager Exchange 5.5 for FAS270C
SW-920-SME55 SnapManager Exchange 5.5 for FAS920
SW-920C-SME55 SnapManager Exchange 5.5 for FAS920C
SW-940-SME55 SnapManager Exchange 5.5 for FAS940
SW-940C-SME55 SnapManager Exchange 5.5 for FAS940C
SW-960-SME55 SnapManager Exchange 5.5 for FAS960
SW-960C-SME55 SnapManager Exchange 5.5 for FAS960C
SW-980-SME55 SnapManager Exchange 5.5 for FAS980
SW-980C-SME55 SnapManager Exchange 5.5 for FAS980C
SW-720-SME55 SnapManager Exchange 5.5 for F720
SW-740-SME55 SnapManager Exchange 5.5 for F740
SW-740C-SME55 SnapManager Exchange 5.5 for F740C
SW-760-SME55 SnapManager Exchange 5.5 for F760
SW-760C-SME55 SnapManager Exchange 5.5 for F760C
SW-810-SME55 SnapManager Exchange 5.5 for F810
SW-810C-SME55 SnapManager Exchange 5.5 for F810C
SW-820-SME55 SnapManager Exchange 5.5 for F820
SW-820C-SME55 SnapManager Exchange 5.5 for F820C
SW-825-SME55 SnapManager Exchange 5.5 for F825
SW-825C-SME55 SnapManager Exchange 5.5 for F825C
SW-840-SME55 SnapManager Exchange 5.5 for F840
SW-840C-SME55 SnapManager Exchange 5.5 for F840C
SW-87-SME55 SnapManager Exchange 5.5 for F87
SW-85-SME55 SnapManager Exchange 5.5 for F85
SW-880-SME55 SnapManager Exchange 5.5 for F880
SW-880C-SME55 SnapManager Exchange 5.5 for F880C
SW-SME55-MEDIAKIT SnapManager Exchange 5.5, Media Kit
Migration Path:
NetApp will still continue to support backup and recovery of Microsoft
Exchange 5.5 on filers using SnapManager 3.1 for Exchange (SME-3.1), even
after the EOA of SnapManager Exchange 5.5. SME-3.1 supports backup and
recovery of Exchange 5.5 databases using Snapshots and SnapRestore. A
significant benefit of SME-3.1 is that it supports Exchange Server 2000
and 2003 as well, thus providing a migration path to newer versions of
Exchange Server. The main difference is that SnapManager Exchange 5.5
utilizes the CIFS protocol to connect to the storage array while SME-3.1
utilizes blocks protocols such as FibreChannel and iSCSI. Therefore,
while the same NetApp filer may be used for data storage, the protocol
used would need to be updated. NetApp’s SnapDrive product provides
support for FibreChannel as well as iSCSI and has been qualified to work
with SME-3.1
Please contact your NetApp sales representative to assist you
with this transition process and assist you with the proper methods and
procedures to follow.
Service and Support
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If you would like to receive technical assistance for this release or any
other NetApp product, download software, manage your service
contracts, view your open cases, open an RMA, and more, please go to
NetApp's NetApp On the Web (NOW) web site at
http://now.netapp.com.
NOW Self-Service Options
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* Register online for NOW access at:
http://now.netapp.com/Self-Service/Start/Register.asp
* Subscribe or unsubscribe from the Field Alert distribution list by
going to the Subscriptions area on NOW at
http://now.netapp.com/Self-Service/Custom/editConference.asp
and then de-select the 'Field Alerts' option.
* Review, order and renew software subscriptions by clicking on
"Manage Service Contracts" from the Service and Support home
page on NOW at
https://now.netapp.com/eservice/SupportHome.jsp
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The purpose of this communication is for NetApp Global Services to notify
its installed base of end-users about urgent and important product
information that may affect product performance or reliability. The
information contained herein and in the distribution list is NetApp confidential material that is subject to restrictions on
redistribution and that cannot be shared outside of this email
distribution list.
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5. NetApp Support Policies after End of AvailabilityNetApp announces end of availability dates for hardware and software products as these products progress through their lifecycles. End of Availability (EOA) is defined as the last date by which a customer may place an order for that product. End of Support (EOS) is defined as the last date on which NetApp will provide support for that product. To protect customers’ investments in these products, NetApp is committed to continue supporting contract customers for a period of time after announcing end of availability.6. Continuation of Hardware SupportFor all equipment under a hardware contract, NetApp will continue to repair or replace Field Replaceable Units (FRUs) for a period of five years from the End of Availability date, for each hardware product. NetApp reserves the right to substitute functionally equivalent systems and peripherals that may possibly require a software upgrade.7. Continuation of Software SupportFor all customers under a software subscription plan, continuation of support falls into two categories:a) NetApp will test and qualify new software releases running on discontinued hardware for a period of two years after hardware End of Availability date. Maintenance releases will be delivered at approximately three-month intervals following a major release. b) NetApp will develop bug fixes (software patches) only on general availability (current) releases. Bug fixes will not be undertaken on software that has reached End of Availability or that is not the current release. 8. Detailed Information for Field SalesThis section displays the information that will be posted on the NOW EOA site, concurrently with the planned Field Alert.
Migration path: NetApp will still continue to support backup and recovery of Microsoft Exchange 5.5 on filers using SnapManager 3.1 for Exchange (SME-3.1), even after the EOA of SnapManager Exchange 5.5. SME-3.1 supports backup and recovery of Exchange 5.5 databases using Snapshots and SnapRestore. A significant benefit of SME-3.1 is that it supports Exchange Server 2000 and 2003 as well, thus providing a migration path to newer versions of Exchange Server. The main difference is that SnapManager Exchange 5.5 utilizes the CIFS protocol to connect to the storage array while SME-3.1 utilizes blocks protocols such as FibreChannel and iSCSI. Therefore, while the same NetApp filer may be used for data storage, the protocol used would need to be updated. NetApp’s SnapDriveTM product provides support for FibreChannel as well as iSCSI and has been qualified to work with SME-3.1. In case you do not have access to this site, the migration process is also documented in the SME-3.1 IAG (manual). Questions: For questions related to this bulletin, contact your local NetApp channel representative. © 2004 NetApp, Inc. All rights reserved. Specifications subject to change without notice. NetApp, the NetApp logo, FilerView, SnapManager, and SnapRestore are registered trademarks and NetApp, NOW, SnapDrive, and Snapshot are trademarks of NetApp, Inc. in the U.S. and other countries. All other brands or products are trademarks or registered trademarks of their respective holders and should be treated as such. |